Using AI to Streamline Claims Operations

As insurance organizations handle an increasing amount of data, using that data quickly and efficiently isn’t always easy. That’s why many are turning to AI to help with tasks such as triaging claims and providing adjustors with the right insights at the right moment to support more informed decisions.

Ann Latimer, SVP and Head of Claims Operations at Signal Mutual Indemnity Association, describes how she leveraged Gradient AI to transform Signal's claims triage, and what it takes to get internal buy-in for an AI system.

In this podcast, you’ll hear:

• Why claims triage was a natural introduction point for the AI solution
• What challenges Signal has undertaken in adoption
• How Latimer’s team measures success on the platform

This podcast is part 2 of a two-part series with Ann Latimer for Gradient AI. To read the article with Ann Latimer, click here.