The role of artificial intelligence in the modern insurance landscape

September 27, 2023

"AI can understand jurisdictions but misses details not found in data"

By Sammie Eastwood

Sammie Eastwood investigates the current push towards integration of artificial intelligence (AI) tools within the insurance industry, the implications of this, and what it means for both employees and customers.

There has been a growing demand for AI tools within the insurance industry, driven by its ability to increase efficiency, support underwriting decisions, improve customer service, and automate processes for faster claims. Since the mainstream release of AI tools, such as ChatGPT or Stable Diffusion, the business world has been abuzz with speculation about this emerging technology trend. While some argue that AI is necessary for businesses to stay competitive, others see it as little more than a gimmick. So, is there really an urgent need for this new technology, or is the insurance se...

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