5 Questions with Karen Munroe, Gradient AI Senior Client Executive
What does a Client Executive do? And why are they so important to the client experience at Gradient AI?
Gradient AI’s Client Support team leads and manages client implementation projects across all products and provides daily client support in production once clients go live. Client Executives ensure that clients receive the best possible service and support so they can effectively use Gradient AI's Group Health solutions. Senior Client Executive Karen Munroe, who is based in Florida, has worked at Gradient AI since 2022. Her extensive experience in the health insurance industry includes over 24 years at Aetna, where she was most recently a Senior PEO Account Manager.
Recently, we sat down with Karen and asked her five questions (plus a bonus question!) about her work at Gradient AI, and what she likes to do outside of work when she’s not assisting her portfolio of clients.
- What is the primary focus of your role as Senior Client Executive?
My primary focus as a Senior Client Executive is to foster strong relationships with our clients, ensuring their satisfaction and success with our AI-driven insurance solutions. I strive to understand their unique needs and challenges, working collaboratively to tailor our offerings to meet their specific objectives. I am all about communication and teamwork and I think those are critical in understanding and meeting our customers’ needs and goals. - What other departments do you interact with the most at Gradient AI?
At Gradient AI, we come together as a team to ensure our clients receive world-class products and services. My role involves acting as a liaison between our clients and the product team, making sure their needs are heard and keeping up with the latest product improvements. We maintain a close partnership with our data engineering team during implementation and system enhancements, and our sales team remains dedicated to cultivating strong client relationships. Additionally, we leverage various support teams as needed to provide in depth assistance. - What is a typical day at Gradient AI look like?
On a typical day, you'll find me working closely with clients on submissions and ensuring we are aligned on processes and goals. I also dig into our product results, communicate with team members on key issues, and keep project statuses up to date. It's all about keeping things running smoothly and giving our clients top-notch service. - What do you like most about your job?
One of the aspects I truly appreciate about my role is the daily diversity it offers. Working with a range of clients utilizing our different products keeps things dynamic and interesting. Each client and their unique needs present a new challenge, which I find rewarding. I am fortunate to work with a client that is very engaged with one of our products and we discuss suggestions for enhancements. In turn, I team up with our product and engineering team to implement these features – not just for that customer but for the benefit of all our clients.
In addition, being part of a cutting-edge tech company brings an exciting element of growth; there is opportunity to grow in our roles and to make meaningful contributions to the company. - What do you like to do in your free time?
I balance my time between good books, exercise, goofing around with my adorable Goldens, SCUBA diving, spending time with my family, and enjoying the Florida sunshine. I'm also trying my hand at golf – it's a work in progress, but it's all about having fun!
- Bonus Question: Pancakes or waffles?
Pancakes, especially banana pancakes!
Stay tuned to our blog as we ask 5 questions to different members of our talented staff across Gradient AI.