5 Questions with Jim Bowers, Gradient AI Senior Solutions Consultant

Jim is the Senior Solutions Consultant for the Property & Casualty business at Gradient AI. In his role, Jim collaborates with the Sales, Product, and Implementation teams to advocate for and help customers successfully implement meaningful, actionable, and impactful solutions to support profitable growth, reduce claims and underwriting costs, and improve operational efficiencies. Jim’s goal is to provide a positive experience for Gradient AI clients in the Workers’ Comp industry and their policyholders. 

Jim is a leader in the Workers’ Compensation insurance industry with more than 25 years of experience. He spent the last 4 years in Underwriting leadership roles, developing and implementing innovative technology and process solutions for carriers. He has a Bachelor’s degree in Business from Grove City College, and an MBA from Bowling Green University. He received the MPower award with his team for an innovative medical bill review straight-through- processing program. Jim lives in Wadsworth, Ohio.

1. What do you see as the value of artificial intelligence in insurance?
   AI is a strategic imperative for Group Health and P&C underwriting and claims organizations. AI is a game changer! It helps underwriting teams achieve profitable growth and a competitive advantage by helping to optimize pricing, reduce quote turnaround time, and support low touch, no touch experiences, and automation.
   
   For claims organizations, AI helps Workers’ Comp teams achieve the best possible medical and return to work outcomes for employers and their injured workers, by getting the right resources deployed at the right time. AI also assists General Liability and Commercial Auto teams to enhance their efficiency and impact. 
   
   
2. More specifically, how can AI best help improve the claims process and address challenges in the Worker’s Comp industry?
   AI has a big role to play in providing institutional knowledge and guidance through the experience of tens of millions of claims.
   
   The power of AI for a Workers’ Comp claims organization is being able to see the end of a claim at the beginning and being able to deploy the right expertise, tools, and programs early in the process to reduce claim duration, claim expenses, and indemnity spend, while enhancing the experience for the injured worker and employer. Claims professionals now have a ‘digital assistant’ that will allow them to focus their experience and expertise where it can have the biggest impact.
   
   
3. What drew you to work at Gradient AI?
   This is an exciting time for the insurance industry. Innovation is happening at the fastest pace ever. Gradient AI is at the forefront of this seismic change - helping the industry with unmatched AI and Machine learning (ML) solutions and expertise. 
   
   I was drawn to Gradient AI so I could leverage my passion for Workers’ Comp and process improvement. I look forward to helping insurers with their AI journey by using my experience leading a Workers’ Comp claims organization and working with underwriting teams to transform underwriting operations.
   
   
4. You started working with us recently. What aspect of your role at Gradient AI are you most looking forward to?
   I am energized to help our clients with the “How?” I consider myself an advocate for our clients and look forward to helping them actualize their vision and achieve their goals of improved efficiency, automation, and better financial outcomes. I’m excited to use my extensive experience to support the partnership and collaboration that our clients feel when they work with Gradient AI.
   
   
5. What do you like to do in your free time?
   I am a ‘learner’ and love to read – literally just about anything, including fiction, non-fiction, and almost anything else. Send me recommendations! In addition, family is everything to me. So, you’ll often find me hiking, biking, playing tennis, playing board games, binge-watching shows and movies, or travelling with my wife, three daughters, and extended family. 

• Bonus Question: Where is a favorite place you travelled recently?
  We love to travel to places off the beaten path. A recent example is Verona, Italy. We enjoy Rome and the Amalfi coast, but really appreciated Verona. We had a chance to see an Italian opera with 20,000 others in the 2000-year-old Verona Arena one night and to see 20,000 attend a KISS concert the next night. If you go there, try the bigoli and risotto with a local red wine!

Thank you, Jim! Be sure to check back on our blog as we ask 5 questions to different members of our talented staff across Gradient AI, to learn how they support the success of our clients.

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