A PRACTICAL GUIDE: 6 Change Management Steps for Successful Adoption of New Technology, Such as AI, in Insurance

Integrating AI into underwriting and claims management operations is a game-changer for P&C insurers, improving risk evaluation, policy pricing, and claims efficiency. However, the success of AI adoption depends not just on the technology — but on the people and processes that use it.

Resistance to change is one of the biggest obstacles insurers face, and overcoming these challenges requires a structured, intentional change management approach that ensures smooth adoption and drives long-term success.

What's Inside the Guide?

Our practical guide outlines six essential steps for managing change effectively, including:

• Pre-planning strategies to set your organization up for success
• Stakeholder engagement techniques to secure buy-in at all levels
• Training methods to empower employees and accelerate adoption
• Post-adoption sustainment strategies to ensure long-term impact

Insurers that embrace structured change management are 6.5x more likely to exceed business objectives. Don’t let resistance hold back your AI transformation.