5 Questions with Courtney Yablecki, Gradient AI Client Executive Specialist, Group Health

Courtney is a Client Executive Specialist on the Group Health Client Support team, focusing on engaging and supporting our clients during implementation and then once they go live in production. This talented team is dedicated to providing best in class service and support to our clients throughout their relationship with Gradient AI.

We sat down recently with Courtney to understand the primary focus of her role, what she likes most about her job here at Gradient, and what a typical day looks like.

Prior to joining Gradient AI in 2022, Courtney spent nine years at Cigna, where she held both Underwriting and Client Management Roles. She has a bachelor’s degree in business administration from Northeastern University.  She currently resides in Savannah, Georgia.

Question 1: What is the primary focus of your role as Client Executive Specialist, Group Health?

My primary objective is to be a trusted partner and advisor to our clients who use Gradient AI’s Health solutions. Building this relationship starts at the first point of contact, builds through the implementation process, and expands throughout the entire relationship to ensure customer trust and satisfaction. This requires a deep understanding of our Group Health clients, their goals in choosing Gradient AI as their AI solution of choice and providing continuous support to help meet their organizational objectives.

Question 2: What are some key factors in a successful customer implementation? 

The key to a successful customer implementation is asking the right questions to understand the customer’s goals and how we can best leverage our products to meet their objectives. This is not only critical in setting the foundation for a smooth and efficient implementation, but it helps us provide the training and guidance our Group Health clients need to maximize Gradient AI’s Health solutions.  

The next essential step is creating a strong project plan that delivers agreed-upon metrics, measurable deliverables, and attainable timelines. In addition, we provide key artifacts, such as models, charts, or graphs to provide the vital data insight our client needs. Finally, I’d say that constant communication is critical throughout the process to ensure we are hitting our deadlines and our client’s expectations are being met.

Question 3: What does a typical day at Gradient AI look like for you?  

Every day is truly different! However, one thing that is constant is collaboration. With customers, we are collaborating on how to best utilize their Gradient tools to meet their goals. This could be providing training, proactively communicating upcoming product enhancements or reviewing model results. This also includes taking in feedback from our customers and within the Gradient AI team, identifying potential improvements to product, process or communication to best meet their needs.

Internally with Gradient teams, we are continuously sharing client feedback so that client challenges can be addressed quickly and smoothly. This may include discussing potential product enhancements with the Product team, reviewing model results with the Actuarial and Data Science teams, or identifying and remedying bugs with the Engineering teams.

Question 4: What do you like most about your job? 

I love the fact that every day brings about new opportunities for evolution!  In my 2 and a half years at Gradient AI, I’ve seen our products and teams evolve and expand in ways that were beyond my wildest imagination when I first joined the team. We have a truly talented team here that is always looking for new ways to improve the client experience via improved products and processes!

Every piece of feedback from our clients is critical in this evolution and am grateful to be part of a team that utilizes this feedback to drive innovation.

Question 5: What do you like to do in your free time?

Having recently moved to Savannah, I’ve been spending my free time exploring the city. I am always finding new restaurants, antique shops, historical landmarks, tours, parks and events to add to my list of Savannah favorites. I also enjoy doing puzzles while listening to some vinyl from my record collection, getting in a good Peloton session, and playing with my English Bulldog, Boogie.

Bonus Question: What is your favorite place to eat and why?

Dukes in Huntington Beach, California. There is nothing better than eating some delicious food while watching the sunset over the Pacific Ocean.

Thank you, Courtney! Be sure to check back on our blog as we ask 5 questions to different members of our talented staff across Gradient AI, to learn how they support the success of our clients.

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